Last updated: 13/11/2025

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Steamgineers (“we,” “our,” “us”) operates the website steamgineers.com and provides residential and commercial cleaning services in Florida, USA. We are committed to protecting your personal data and ensuring transparency regarding how we collect, use, store, and safeguard your information.

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This Privacy Policy explains how we process your personal data in compliance with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other applicable privacy laws.

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By using our website or services, you agree to the practices described in this policy.

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1. Data Controller

For GDPR purposes, the Data Controller is:

Steamgineers LLC
Lauderdale Lakes, Florida, USA
Email: support@steamgineers.com
Website: https://steamgineers.com

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2. Personal Data We Collect

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We may collect the following categories of personal data:

A. Information You Provide Directly

• Name

• Email address

• Phone number

• Address for service location

• Payment information (processed securely by third-party providers)

• Details submitted through forms (quotes, bookings, contact forms)
  
   

B. Automatically Collected Data
 

• IP address

• Browser type and version

• Device information

• Pages visited

• Referring URLs

• Cookies and tracking technologies (see Section 9)
  
   

C. Data from Third Parties
 

• Analytics platforms (Google Analytics, Meta Ads, etc.)

• Payment processors

• Marketing or CRM platforms

We do not knowingly collect data from children under 16.

 

3. Purpose of Processing Personal Data
 

We process your data for the following purposes:

• To provide and deliver our cleaning services

• To send quotes, confirmations, reminders, and updates

• To process payments securely

• To respond to customer inquiries

• To improve our website and customer experience

• For marketing and retargeting (only with consent where required)

• To comply with legal obligations
   

4. Legal Basis for Processing (GDPR)
 

We process your data based on:

• Contractual necessity: when providing services or quotes

• Consent: newsletter subscription, marketing cookies

• Legitimate interest: analytics, remarketing (within GDPR guidelines)

• Legal obligation: tax, accounting, fraud prevention
   

5. How We Share Your Data
 

We may share your personal data with:

• Service providers (cleaning teams, technicians)

• Payment processors (Stripe, PayPal, etc.)

• CRM and marketing platforms (Meta, Google, SMS/email tools)

• Website hosting providers

• Legal authorities if required by law

We never sell your personal information.

If data is transferred outside the EU, we ensure compliance through safeguard mechanisms such as Standard Contractual Clauses (SCCs).
 

6. Data Retention
 

We store personal data only as long as necessary for:

• Service delivery

• Legal compliance

• Accounting and tax records

• Resolving disputes

• Maintaining business records

Typically: 3–7 years, or sooner if you request deletion.

 

7. Your Rights (GDPR & CCPA)
 

Depending on your location, you may have the following rights:

 

GDPR Rights
 

• Access your data

• Correct inaccurate information

• Request deletion (“right to be forgotten”)

• Restrict processing

• Object to processing (including marketing)

• Data portability

• Withdraw consent at any time
  
   

CCPA Rights (for California residents)
 

• Right to know what data is collected

• Right to request deletion

• Right to opt-out of data sharing

• Right to non-discrimination

To exercise your rights, contact us at: info@steamgineers.com
 

8. Security of Your Information
 

We use industry-standard security measures to protect your data, including:

• SSL encryption

• Secure hosting

• Access control restrictions

• Data minimization practices

However, no online transmission is 100% secure, and we cannot guarantee absolute protection.
 

9. Cookies & Tracking Technologies
 

Steamgineers uses cookies for:

• Website functionality

• Analytics and performance

• Marketing and retargeting

• Personalization
   

Visitors in the EU/EEA will see a cookie consent banner allowing opt-in choices.

You may disable cookies in your browser settings at any time.
 

10. Third-Party Links

Our website may include links to external websites. We are not responsible for the privacy practices of those sites.
 

11. Children’s Privacy

We do not knowingly collect data from children under 16.
If you believe a child has provided us with information, contact us and we will remove it promptly.
 

12. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last updated” date.
 

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact:
 

Steamgineers LLC
Email: info@steamgineers.com
Website: https://steamgineers.com